This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

We are now in the delayed phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19. Advice for NHS organisations is now as follows:
1. The public are being advised to stay at home (self-isolate for 7 days if develop symptoms) and 14 days if any household develops symptoms without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
a. A new continuous cough
OR
b. High temperature (of 37.8 degrees centigrade or higher)


MAINTAIN SOCIAL DISTANCE. STAY AT HOME AND SAVE LIVES


 

OAKWORTH HEALTH CENTRE

Did Not Attend Policy

‘Did Not Attend’ Policy

Rationale: Missed appointments

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources

It has been noticed that some patients persistently Do Not Attend appointments, including emergency appointments.

Policy:

If a patient fails to attend 2 appointments within any 12 month period then they will be sent a letter and a copy of the Did Not Attend Policy.

If they Do Not Attend a third appointment then a review of the case will be done by either the Office Manager/Practice Manager and one of the doctors to establish whether there are any specific reasons (social or clinical) why the patient should not be removed, with an outcome of:

They may be sent a letter informing them that in accordance with the practice policy, it has now been requested for them to be removed as a patient from the practice and they should find an alternative doctor.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website