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We are now in the delayed phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19. Advice for NHS organisations is now as follows:
1. The public are being advised to stay at home (self-isolate for 7 days if develop symptoms) and 14 days if any household develops symptoms without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
a. A new continuous cough
b. High temperature (of 37.8 degrees centigrade or higher)




Did Not Attend Policy

‘Did Not Attend’ Policy

Rationale: Missed appointments

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources

It has been noticed that some patients persistently Do Not Attend appointments, including emergency appointments.


If a patient fails to attend 2 appointments within any 12 month period then they will be sent a letter and a copy of the Did Not Attend Policy.

If they Do Not Attend a third appointment then a review of the case will be done by either the Office Manager/Practice Manager and one of the doctors to establish whether there are any specific reasons (social or clinical) why the patient should not be removed, with an outcome of:

They may be sent a letter informing them that in accordance with the practice policy, it has now been requested for them to be removed as a patient from the practice and they should find an alternative doctor.

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