OAKWORTH HEALTH CENTRE
Did Not Attend Policy
‘Did Not Attend’ Policy
Rationale: Missed appointments
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A waste of resources
It has been noticed that some patients persistently Do Not Attend appointments, including emergency appointments.
If a patient fails to attend 2 appointments within any 12 month period then they will be sent a letter and a copy of the Did Not Attend Policy.
If they Do Not Attend a third appointment then a review of the case will be done by either the Office Manager/Practice Manager and one of the doctors to establish whether there are any specific reasons (social or clinical) why the patient should not be removed, with an outcome of:
They may be sent a letter informing them that in accordance with the practice policy, it has now been requested for them to be removed as a patient from the practice and they should find an alternative doctor.