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Noticeboard

2015 MORI Poll

Thank you for your feedback on the way our surgery works. We are delighted to say we are once again rated very highly against the whole of West Yorkshire and indeed the UK. Many thanks from all of us here for helping us to work so well together.

Practice Performance

We are pleased to announce that once again we have achieved maximum points in the 2014 Quality and Outcomes framework which assesses how we manage most of the major chronic conditions.
 
Thank you to all the staff and patients who helped us perform so well. We will keep up the good work. If you do have any suggestions as to how we could improve our service then please let us know, we are always happy to listen.
 

Automated Arrival

We now have an automated check in system. On arrival you can register yourself as arrived using the touch screen on the right before reception. When your appointment is due your name will appear on the large screen in the waiting room. If you would prefer to use the traditional method of speaking to a receptionist this is still available. 

Missed Appointments

Whilst we are generally able to offer you an appointment with the doctor of your choice either on the day or the following day we are dependant on patients attending their appointments. We are increasingly finding a small minority of patients are not attending their appointments. Last month the doctors had a total of 4 hours and 40 minutes of missed appointments. We could have used that to see another 28 patients. Sister Bailey also had a total of 32 missed appointments. If you are not able to attend then please let us know as soon as possible so that your appointment may be given to another patient. 

Online Services

We now offer online access to some of our services including making and cancelling appointments, prescription requests, and updating your medical records. To use this service you will need a username and password. To protect the confidentiality of your medical record the username and password can only be given to you in person from reception. Please speak to reception if you would like to use this service. 
 

Bank Holiday Closures

Monday 4th May 2015, Monday 25th May 2015,

Monday 31st August 2015,

Friday 25th December 2015 & Monday 28th December 2015

Suggestions?

If you have any ideas as to how we can improve we are always ready to listen. 

Risk profiling: how your NHS records are used Privacy notice

 

This practice is taking part in a new NHS service that helps your family doctor (GP) to spot whether you need more help to manage your health.

 

The service is called “risk profiling”.

 

Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you have, and alert your doctor to the likelihood of a possible future hospital admission.

 

The clinical Risk Stratification in General Practice team at the surgery will use the information to help you get early care and treatment where it is needed.

 

Keeping your confidence

This leaflet explains why information is collected about you and the ways in which this information may be used.

 

Why we collect information about you

The professionals caring for you keep records about your care and treatment. These help ensure that you receive the best possible care from us. They may be written (manual records), or held on a computer (electronic records). The information can include:

  • basic details about you, such as address and next of kin
  •  details of contacts we have had with you, such as clinic visits
  •  notes and reports about your care and treatment

 

How your records are used to help you

Your records are used to guide and administer the care you receive. They ensure that:

  • the professionals involved have accurate and up-to-date information on your needs and future care requirements
  •  relevant information is available, should you need to see another care professional, or be referred to specialist NHS services
  •  there is a good basis for assessing the quality of the care you receive
  •  your concerns can be properly investigated, should you need to complain

 

How your records are used to help the NHS

Your information may also be used to help us:

  • make sure that our services can meet everyone’s needs in the future
  • prevent fraud
  • review and monitor the overall quality of care we provide, to make sure it is of the highest standard
  • train and educate our staff

 

Some of this information will be held centrally, but where it is used for statistical purposes, stringent measures are taken to ensure that individual patients cannot be identified. Anonymous statistical information may also be passed to organisations with a legitimate interest, including universities and research institutions.

In some situations, person identifiable information may be used for important or essential NHS purposes, such as research. This will normally only ever be done with your specific consent, unless the law requires information to be passed on to protect public health eg: if you have suffered from serious food poisoning, information may be passed to the local Environmental Health Officer.

How we keep your records confidential

Sometimes the law requires us to pass information on to other organisations, such as when a baby is born or to report certain infectious diseases. We may need to share some information about you with other organisations so that we can all work together for your benefit. However, we only ever use or pass on your information to others if there is a genuine need for it. The sharing of some types of very sensitive personal information is strictly controlled by law. With your agreement, your relatives, friends and carers can also be given information about you to keep them up-to-date regarding your care.

Who are our partner organisations?

Your information may also, subject to strict agreements describing how it will be used, be shared with:

  • other NHS organisations eg: hospitals, PCTs etc
  •  Local Authority Departments, including Social Services and Education
  •  Voluntary and other private sector care providers

 

How you can get access to your own health records

You have a legal right to see your own health and social care records. The Data Protection Act 1998 allows you to find out what information about you is held on computer systems, and in certain manual records. For further information please ask any member of staff.

Further information

If at any time you would like to know more about how we use your information you can ask the person in charge of your care. If you do not feel comfortable doing this you can also find out more by writing to:

 

L Grimshaw Oakworth Medical Practice

 

Alternatively, you can speak to someone by phoning:

 

Tel: 01535 643306

 

If you require a copy of this document in large print or other alternative formats please contact: TEL 01535 643306

 
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