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Noticeboard

2015 MORI Poll

Thank you for your feedback on the way our surgery works. We are delighted to say we are once again rated very highly against the whole of West Yorkshire and indeed the UK. Many thanks from all of us here for helping us to work so well together.

Practice Performance

We are pleased to announce that once again we have achieved maximum points in the 2014 Quality and Outcomes framework which assesses how we manage most of the major chronic conditions.
 
Thank you to all the staff and patients who helped us perform so well. We will keep up the good work. If you do have any suggestions as to how we could improve our service then please let us know, we are always happy to listen.
 

Automated Arrival

We now have an automated check in system. On arrival you can register yourself as arrived using the touch screen on the right before reception. When your appointment is due your name will appear on the large screen in the waiting room. If you would prefer to use the traditional method of speaking to a receptionist this is still available. 

Missed Appointments

Whilst we are generally able to offer you an appointment with the doctor of your choice either on the day or the following day we are dependant on patients attending their appointments. We are increasingly finding a small minority of patients are not attending their appointments. Last month the doctors had a total of 4 hours and 40 minutes of missed appointments. We could have used that to see another 28 patients. Sister Bailey also had a total of 32 missed appointments. If you are not able to attend then please let us know as soon as possible so that your appointment may be given to another patient. 

Online Services

We now offer online access to some of our services including making and cancelling appointments, prescription requests, and updating your medical records. To use this service you will need a username and password. To protect the confidentiality of your medical record the username and password can only be given to you in person from reception. Please speak to reception if you would like to use this service. 
 

Bank Holiday Closures

Monday 4th May 2015, Monday 25th May 2015,

Monday 31st August 2015,

Friday 25th December 2015 & Monday 28th December 2015

Suggestions?

If you have any ideas as to how we can improve we are always ready to listen. 

Patient Advice

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.  It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters

Download a copy of the patient leaflet



 
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